Returns & Exchanges

At Macfox, we want you to be fully satisfied with your high-performance gear, which is why we offer a 30-day return policy on all unworn and original-packaged items. If your purchase doesn't meet your expectations on the trail or the track, our streamlined exchange process ensures you get the right equipment fast.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned gear, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.