Frequently Asked Questions
Everything you need to know about your Macfox experience.
How long does shipping take for Macfox e-bikes?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy for sports gear?
We offer a 14-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to motorized equipment.
Do Macfox bikes come with a warranty?
Yes, all Macfox electric bikes come with a 1-year limited warranty covering the frame, motor, and battery against manufacturing defects.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.
Are the bikes water-resistant for outdoor riding?
Our bikes are rated IPX4 water-resistant, meaning they can handle light rain and splashes. However, they should not be submerged or cleaned with high-pressure washers.
Can I track my order after it ships?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress.